WOW! BMS FAQ’S
Frequently Asked Questions
We are a customer-focused janitorial service provider that is committed to providing clients with high-quality facility services. With over 15 years of experience, we service a broad range of industries with quality, reliability, & excellence. Our unique and innovative approach to cleaning makes us the janitorial service provider that can protect the health and safety of your facility.
What does “WOW” stand for?
WOW means Working hard while Operating with integrity and maintaining a Winning attitude.
How does WOW! BMS handle customer service emergency calls and weekend support calls?
We provide a 24/7 emergency line to respond to our clients if they need to report an emergency or special service request.
How does WOW! BMS ensure their cleaning technicians are cleaning according to our quality assurance?
We conduct monthly visits to each of our clients to do an onsite inspection and receive any feedbacks that a client may have through our monthly client satisfaction survey.
What makes WOW! BMS different from competitors?
- We are committed to providing clean, safe, & healthy facilities by serving our clients with Teamwork, Transparency, & Integrity.
- We pride ourselves in providing high-quality services at a competitive price.
- Our short response time and a very high degree of reliability differentiate us from our competition.
- Our relentless drive to innovate our customer experience ensures that you receive the best quality service possible.
- We implement the newest technologies in our services to make our professional teams work more productive so that our valued clients can focus on what they do best.
Do you have a cancellation policy?
Our goal is to foster a strong relationship with clients, but we understand that there may be situations where that is not possible. In this instance, a customer may cancel their contract within 30 days with a written notice for any cause without penalty.
Do I have to sign a long-term contract?
Short answer is no. We offer flexible one-time services, periodic cleanings, and ongoing janitorial services.
Can I get an estimate over the phone?
Unfortunately, no. We cannot guarantee an accurate estimate over the phone. However, we are happy to schedule a free consultation walkthrough of your facility at your earliest convenience so that we can provide you with an accurate estimate. Give us a call at 1.866.782.4WOW or fill out a free estimate request here.
How can we identify WOW! BMS staff when they are in our facility?
We understand the importance of knowing who is in your facility. Our employees are required to wear our company uniform & carry proper identification to be presented upon request.
Where is WOW! Building Maintenance Solutions located?
We are a minority owned commercial cleaning company that provides cleaning services in the Tri-State Area of New York, New Jersey, & Connecticut. Our corporate headquarters is located White Plains, New York.
Are your services guaranteed?
Our goal is to provide facility services with integrity, innovation, and excellence. If something was missed, please notify us within 24 hours and we will send our team back at our expense to correct the issue. We are committed to delivering a higher standard of cleaning excellence.
What industries do you serve?
We serve a variety of industries including office buildings, educational institutions,
fitness centers, financial institutions, and much more. No matter the industry you are in,
our team of experts has the experience and skills needed to meet the cleaning needs
and satisfaction that you want. Learn more here
What kind of cleaning services do you provide?
We provide a variety of building maintenance services, including disinfection
services, carpet cleaning, floor care, window cleaning, and more! Learn more about our
How is the total cost determined?
After conducting a free walkthrough consultation of your facility, the cost is
determined based on your cleaning specifications, the scope of work, square footage,
and the frequency of service.
What kind of experience do the members of your cleaning team have?
Our team consists of professionals who have over 57 years of combined experience
in the cleaning industry. We also train and certify our team members in accordance to
our quality assurance policy and higher standards of cleaning to ensure that our clients
receive the best quality service possible.
What are your cleaning standards?
What makes us the best Building Services Provider to rely on is our commitment to
delivering a higher standard of excellence. With 17 years of experience and a
dedicated team of certified experts, we can reassure clients that their facility will
receive high-quality and reliable services. Our team consistently Works hard while
Operating with integrity and maintaining a Winning attitude