WOW! BMS FAQ’S
WOW! BMS FAQ’S
We are a customer-focused janitorial service provider that is committed to providing clients with high-quality facility services. With over 15 years of experience, we service a broad range of industries with quality, reliability, & excellence. Our unique and innovative approach to cleaning makes us the janitorial service provider that can protect the health and safety of your facility.
How does WOW! BMS handle customer service emergency calls and weekend support calls?
We conduct monthly visits to each of our clients to do an onsite inspection & receive any feedbacks that a client may have through our monthly client satisfaction survey.
How does WOW! BMS ensure their cleaning technicians are cleaning according to our quality assurance?
We conduct monthly visits to each of our clients to do an onsite inspection & receive any feedbacks that our client may have.
What makes WOW! BMS different from competitors?
- We are committed to providing clean, safe, & healthy facilities by serving our clients with Teamwork, Transparency, & Integrity.
- We pride ourselves in providing high-quality services at a competitive price.
- Our short response time and a very high degree of reliability differentiate us from our competition.
- Our relentless drive to innovate our customer experience ensures that you receive the best quality service possible.
- We implement the newest technologies in our services to make our professional teams work more productive so that our valued clients can focus on what they do best.
Do you have a cancellation policy?
Our goal is to foster a strong relationship with clients, but we understand that there may be situations where that is not possible. In this instance, a customer may cancel their contract within 30 days with a written notice for any cause without penalty.
Do I have to sign a long-term contract?
Short answer is no. We offer flexible one-time services, periodic cleanings, and ongoing janitorial services.
Can I get an estimate over the phone?
Unfortunately, no. We cannot guarantee an accurate estimate over the phone. However, we are happy to schedule a free consultation walkthrough of your facility at your earliest convenience so that we can provide you with an accurate estimate. Give us a call at 1.866.782.4WOW or fill out a free estimate request here.
How can we identify WOW! BMS staff when they are in our facility?
We understand the importance of knowing who is in your facility. Our employees are required to wear our company uniform & carry proper identification to be presented upon request.
Where is WOW! Building Maintenance Solutions located?
We are a minority owned commercial cleaning company that provides cleaning services in the Tri-State Area of New York, New Jersey, & Connecticut. Our corporate headquarters is located White Plains, New York.
Are your services guaranteed?
Our goal is to provide facility services with integrity, innovation, and excellence. If something was missed, please notify us within 24 hours and we will send our team back at our expense to correct the issue. We are committed to delivering a higher standard of cleaning excellence.
What does “WOW” stand for?
WOW means Working hard while Operating with integrity and maintaining a Winning attitude.